Archives: FAQ

How to clear cache?

How to clear cache in Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDeskto… In Chrome On your computer, open Chrome. At the top right, click More . Click More tools  Clear browsing data. At the top, choose a time range. To delete everything, select All time. Next to “Cookies and other site data” and “Cached images and files,” check the boxes. Click Clear data. This is…

If we start a new project with AZENCE, what kind of payment terms are we looking at?

It depends on the terms of the new project. In general, for new clients, the typical payment structure would be 50-50. 50% up front payment upon the start of the new project, and 50% or the remainder upon project completion. Typically, after completion of the first project, payment terms will likely change depending on what services are…

Can AZENCE clients earn commission referring other clients to you?

Totally. Our clients are our bread and butter and of course, any incentives we can get, we want to pass them on to you. Any new referral projects from our clients will be entitled to 10% commission or 10% your next project. Whichever option you prefer.

Do you have an affiliate program? Will I earn commission referring clients to you?

Definitely, yes! Help or refer a friend and earn your commission! It’s our way of saying “thanks” for spreading the good word! We’ll give you a 10% commission on each secured project you send us. The amount is based on the final billed invoice to your referral, the new client. The new client will have…

Do you have a brochure?

We most certainly do. Click AZENCE Services to download a copy of our latest brochure.

Do you provide training?

Yes! Currently, we provide WordPress and Drupal training tailored specifically to what we’ve built for you. This way, you can continue to manage and grow your CMS website long after the handoff. If there’s other training you’d like us to provide, please let us know and we’ll gladly oblige.

Is project management included?

Yes, we treat every job we take on as projects with milestones and datelines and with that, we include project management services to ensure that your project is completed on time and on budget. We take pride in delivering as well as delighting 🙂

Where are your service providers or teams located?

Currently, our service providers are located in the following countries: United States, India, Russia, New Zealand, Philippines and Bangladesh. All our service providers are fluent in English and are accustomed to working with American, European, Australian, New Zealand, Asian and other International clientele. We manage websites in English as well as in other foreign languages such…

Do you have a support or maintenance plan?

Yes, we currently have a managed services plan as well as a server support plan. Our plans involve purchasing a 5-10hr monthly bucket, pre-paid annually. Please contact AZENCE for a copy of our support agreement.

Do you serve international clients?

Oh yes we do! Although most of our clients are in the United States, some of our clients are in Europe and Asia. Our headquarters are located in pristine Boulder, Colorado, 2 miles down the street from Google! We love meeting our clients face to face, especially if you’re located in Boulder. However, for remote clients, and also…